Privacy Policy

1. Who We Are

Orange Frog Studios is a web design and development studio based in Newcastle upon Tyne. We provide website design, SEO, custom programming, site maintenance and hosting services to small businesses across the North East of England.

For the purposes of data protection law, Orange Frog Studios is the data controller for personal data collected through this website and through our services. If you have any questions about how we handle your data, please contact us by calling or texting 07946 391098.

2. What Personal Data We Collect

We collect personal data in the following circumstances:

When you submit our contact or quote form

• Your name
• Your email address
• Your phone number (if provided)
• Your business name and location (if provided)
• The details of your enquiry or project

When you visit our website

• IP address (collected automatically by our server logs and analytics tools)
• Browser type and version
• Pages visited and time spent on each page
• The website you came from before visiting ours

We do not collect any special category data (such as health information, political views or financial data) and we do not knowingly collect data from anyone under the age of 16.

3. How We Use Your Personal Data

We use the personal data you submit through our contact forms to:

• Respond to your enquiry and provide you with a quote
• Communicate with you about your project if you become a client
• Send you relevant follow-up information about our services (you can opt out of this at any time)

We use website analytics data to understand how visitors use our website, which pages are most useful and where we can improve the user experience. This data is analysed in aggregate and is not used to identify you personally.

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

• Contract: When you instruct us to carry out work, processing is necessary to fulfil that contract.
• Legitimate interests: We have a legitimate interest in responding to enquiries made through our website and in understanding how our website is used so we can improve it.
• Consent: Where we send optional marketing communications, we do so only with your consent, which you may withdraw at any time.

5. Who We Share Your Data With

We do not sell your personal data to any third party. We may share your data with the following categories of third party where necessary to deliver our services:

• Hosting providers: Our website and email are hosted on UK-based servers. Your submitted data may be stored on these servers.
• Google Analytics: We use Google Analytics to analyse website usage. Google Analytics uses cookies and may transfer data to Google's servers. You can opt out of Google Analytics tracking using Google's opt-out browser add-on.
• Email service providers: We use standard email to communicate with clients.

We do not transfer your personal data outside the United Kingdom or European Economic Area except where standard contractual clauses or adequacy decisions apply (for example, Google Analytics data processed in the USA).

6. How Long We Keep Your Data

• Enquiry data: We retain enquiry data for up to 3 years from the date of last contact. If you do not become a client and we have no further contact, your data will be deleted after this period.
• Client project data: We retain data relating to completed client projects for up to 7 years in line with standard UK business record-keeping requirements.
• Website analytics: Anonymised analytics data is retained in accordance with Google Analytics' default retention settings.

7. Cookies

Our website uses cookies in the following ways:

• Session cookies: Used to maintain your session while completing our contact form (for CSRF security purposes). These are deleted when you close your browser.
• Analytics cookies: Google Analytics sets cookies to track visits and page views. These cookies do not identify you personally. You can disable them using your browser settings or Google's opt-out tool.

We do not use advertising cookies or share cookie data with advertisers.

8. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate data we hold about you.
• Right to erasure: You can ask us to delete your personal data where we no longer have a lawful basis for holding it.
• Right to restriction: You can ask us to restrict how we use your data in certain circumstances.
• Right to data portability: You can ask us to provide your data in a portable format.
• Right to object: You can object to processing based on legitimate interests.

To exercise any of these rights, please contact us by calling or texting 07946 391098. We will respond to all requests within one month.

If you are unhappy with how we have handled your data, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. Our website uses HTTPS encryption for all data in transit. Our servers are maintained and updated regularly to protect against known security vulnerabilities.

No method of electronic transmission or storage is 100% secure. While we take your data security seriously, we cannot guarantee absolute security of data transmitted over the internet.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend you read their privacy policies before providing any personal data to them.

11. Changes to This Policy

We may update this privacy policy from time to time. The most current version is always published on this page with the date it was last updated. We will notify clients of any significant changes by email where we hold your contact details.

12. Contact Us

For any questions about this privacy policy or about how we handle your personal data, please contact us:

• Phone / Text: 07946 391098
• Post: Orange Frog Studios, Newcastle upon Tyne, NE1